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Why I Do Not Embrace Failure

Why I Do Not Embrace Failure

It seems that the entire world is intent on failing!  Not only does everyone seem to want to fail but want to fail better, faster and more often! This is craziness! Sure, I get it!  I understand that when we experience a setback (failure) that we learn from...
Optimizing LinkedIn Profiles for Job Search

Optimizing LinkedIn Profiles for Job Search

LinkedIn continues to gain momentum as a resource utilized by both internal and external recruiters to find well qualified candidates. A quality LinkedIn profile is quickly becoming an essential element of a complete career marketing package. Like a resume, a LinkedIn...
Measure Twice, Cut Once!

Measure Twice, Cut Once!

There is an old saying, ‘measure twice and cut once’ but it is a maxim that has always been true. So much time and resources are lost when we rush into action. The same is true in sales! We don’t listen to customers, we don’t listen to suppliers, we don’t listen to...
British Customer Service! Can It Get Any Worse?

British Customer Service! Can It Get Any Worse?

  Let me start by saying that I am a Brit who has spent the vast majority of my life living in Canada. I have traveled extensively to more than 28 countries and have experienced every imaginable level of customer service. I accept that there are cultural differences...
What Are You Really Afraid Of?

What Are You Really Afraid Of?

  What are you really afraid in your life and word? What we need to conquer fear is a new way to look at fear! We all face fears everyday that prevent actions from being taken and goals being achieved. We might have a dream but cannot overcome our insurmountable fear...
Happy people are smarter!

Happy people are smarter!

It’s true!  Happy people are smarter and chances are they will live longer, live healthier lives and make more money! Research has shown that being happy produces endorphins – these are our body’s natural opiates, the neurotransmitters that control pain and create...
How to recognise your real competition!

How to recognise your real competition!

Your biggest competitor is on your tail! No matter how well your business is performing in this challenging environment, every business faces competition. The biggest competitor is one that you may not recognise. Every event you attend he is there! As well getting in...