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British Customer Service! Can It Get Any Worse?

British Customer Service! Can It Get Any Worse?

  Let me start by saying that I am a Brit who has spent the vast majority of my life living in Canada. I have traveled extensively to more than 28 countries and have experienced every imaginable level of customer service. I accept that there are cultural differences...
How to be the Starbucks of your Market?

How to be the Starbucks of your Market?

Starbucks has changed coffee and business forever!  The way we thing about coffee is completely differently than 30 years ago! Coffee’s greater cachet has had a big effect on the bottom line. Ten years ago, only 3% of all coffee sold in the United States was...